Frequently asked questions

Our servers are located in Tashkent in our own modern data center. This provides exceptionally low latency for users in Uzbekistan, with an average ping of under 40 ms.

The data center is connected to two independent Internet providers and delivers a 99.9% uptime guarantee.

Enjoy our 15-day no-questions-asked money-back guarantee.

If you're not completely satisfied, simply contact our support team and we'll issue a full refund within 3 business days — no questions asked.

Yes, it's completely free.

Our team will migrate your WordPress website from any hosting provider within 1–4 hours. All you need to do is provide us with access to your current hosting account.

If your current hosting plan has less than one year remaining, we'll preserve the unused paid period on a pro-rata basis.

A successful attack on websites hosted on our platform is extremely unlikely. Every hosting plan includes Imunify360 WAF, Patchstack protection against 0-day plugin vulnerabilities, and automatic WordPress core updates.

If your website is ever compromised, we'll restore it from a backup free of charge and perform a comprehensive security audit to identify and eliminate the cause.

Yes. You can upgrade or downgrade your hosting plan with a single click from your control panel, with zero downtime.

You'll only pay the price difference for the remaining billing period, making it easy to switch to a higher or lower plan whenever your needs change.

No. Our infrastructure is built and optimized exclusively for WordPress.

If you're using Joomla, Drupal, Magento, 1C-Bitrix, or any other CMS, we recommend choosing our standard web hosting plans, which are designed to support a wide range of applications.

Yes. Automated backups are included with every hosting plan.

We automatically create weekly backups, retained for 1 month.

Each backup includes both your website files and databases, and you can restore your site with a single click whenever needed.

Yes. Our IANA Registrar ID is 4327.

Our accreditation status can be publicly verified on the ICANN website in the list of accredited registrars.

We are the only ICANN-accredited domain registrar in Uzbekistan, giving our customers direct access to domain registration services through an officially accredited registrar.

A .UZ domain costs 27,000 UZS per year.

As an accredited UZINFOCOM registrar, we work directly with the registry, ensuring transparent pricing and reliable service.

Domain renewals are charged at the same price, with no hidden fees or markups.

Transferring .UZ domains to us is completely free.

For most international domain extensions, you'll need an Authorization Code (Auth Code), which can be obtained from your current registrar.

For .UZ domains, no Auth Code is required. Simply ask your current registrar to transfer the domain to SUVAN NET, the new registrar.

Typical transfer times:

• - International domains: 5–7 days

• - .UZ domains: 1–2 business days

Yes. A free Let's Encrypt SSL certificate is included with every hosting plan and is issued and renewed automatically.

For business websites, eCommerce stores, and financial institutions, we recommend OV or EV SSL certificates from DigiCert, which provide enhanced identity validation and a higher level of trust.

This is the highest level of partnership with DigiCert.

We are the only company in Uzbekistan to hold this status. It gives us direct access to DigiCert support, official pricing, and priority processing for SSL certificate issuance requests.

We offer secure and convenient payment options for individuals, businesses, and government organizations.

For individuals:

• - Payme, Click, Uzum Bank, and Paynet

• - Visa and Mastercard via FreedomPay and OCTO

For businesses:

• - Bank transfer against an invoice

• - Online payment by corporate bank card

For government organizations:

• Procurement through UzEx, the Cooperation Portal, and Hayot Birja

Yes. For business customers, we provide a service agreement and VAT invoice.

All documents are digitally signed using Uzbekistan's Electronic Document Management (EDM/EDO) system, so no paper copies are required.